Frequently Asked Questions

General  Questions

Which geographic areas do you serve?

What is included in local moves?

Are you licensed and insured?

Do you provide Transit Protection on the goods during the move?

Do you provide Storage Protection on the goods stored in your warehouse?

Booking Your Move

How do I book my move?

How does the virtual survey work?

How is the cost of the local move determined?

How is the cost of a long-distance move determined?

How far in advance do I need to book my move?

Do I need to pay a deposit when I book my move?

What is your policy for rescheduling and cancelling moves?

Preparing for the Move

Do you move heavy items such as safes or pianos?

Is there anything that you can’t move?

Can I ship my plants?

How do I prepare appliances for the move?

Can I leave items in my dresser drawers?

Do you help with disassembling and preparing the furniture for the move? What about assembling the items you’ve disassembled?

Do you sell cartons so I can pack my own items?

If I’m having a full-service move, do I need to pack anything?

Will you move my jewelry and other valuables?

Secure Storage

How do you charge for storage?

Is there a limit to how long I can store my goods?

After the Move

How do I pay and what methods of payment do you accept?